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Organisational Relationships (External Parties)
  • Act as advisory and consultancy to application users on application usage, best practices, support on technical issues and general system support.
  • Act as application analyst to capture business requirements/opportunities/issues, perform gap analysis, design/propose solution, develop functional requirement, perform Unit Testing, System Integration Testing and coordinate User Acceptance Test.
  • Organize change management program such as job role impact, communication plan and training.
  • Ensure smooth support on job ticket raised through any system support application, maintain and coordinate user guides deposited in Document depository management system for user references.
  • Access and align user and transaction volume growth to anticipate infrastructure resource upgrade
Job Purpose

Job Purpose

  • To ensure all the core applications are aligned to business goals in enabling end-to-end business transactions, process automation, reporting and data analysis.
  • To support digital initiatives, by extending to other applications, web applications, cloud applications, mobile applications, dashboard, data analytics and IOT.
  • To ensure core applications are running smoothly with acceptable system availability, integrity, performance and resiliency. To deliver IT services of high quality to business users.
  • To maximize the usage of systems functionalities in order to enhance economic values to the company.

Job Content

  • IFCA application support
  • iResidential
  • Daily operational support (IFCA, BPC, CSS and IResidential)
  • Bank H2H (export and import of files from banks)
  • Requirements gathering, sourcing, solution proposal, project management, project implementation, perform SIT, coordinate UAT, deployment, post implementation review
  • Perform impact assessment for change request. Perform solution definition for change request. Arrange for scoping, quotation submission and perform vendor management. Monitor change request implementation, deployment and testing.
Job Responsibilities
People & Communication Management
Stakeholder Management
Application Support
Analytics, Big Data and IOT
Business and financial
People and communication managePeople and communication managementment
Key Challenges
  • Multi-tasking on supporting main core applications together with implementation of new projects. Expectation and demand from business users are growing.
  • Requires in-depth knowledge in Financial and Sales as a perquisite to support Planning and Consolidation systems as the complexity of business activities has change from time to time.
  • Change of system architecture and evolution of advance technology in the market create a need for business to change.
  • Method of support will be different from conventional practices.
  • Disaster Recovery, ensuring the system is functioning based on RTO and RPO.
  • Interdependency between infrastructure, technical, application and end user computing add complexity to the architecture.
  • Bridging the business goals, requirements and system capabilities
  • Educate the management and users on the enhance capabilities of core applications to fully leverage the benefit of automation and simplification
  • Support the extension of core applications to digital initiatives to build competitive advantage
Education/Professional Qualification
  • Degree in Finance, Accounting or IT
  • Participate in external academic or research program
  • Exposure to Contract Management / Finance, Accounting Credit, Management / IT Project, Management; Sales, Administration / Call Centre
  • Completes a full cycle of implementation, from requirements analysis, design, development and deployment of a 81 (Sales / Property/ Development / Finance) project
Professional Experience
  • Property Development, Property Investment, Assets Management, Property Sales, and Financial core areas.
  • Successfully lead a medium complexity project through the requirements analysis, design, development and deployment

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