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Organisational Relationships (External Parties)
  • Act as advisory and consultancy to application users on application usage, best practices, support on technical issues and general system support.
  • Act as application analyst to capture business requirements/opportunities/issues, perform gap analysis, design/propose solution, develop functional requirement, perform Unit Testing, System Integration Testing and coordinate User Acceptance Test.
  • Organize change management program such as job role impact, communication plan and training.
  • Ensure smooth support on job ticket raised through any system support application, maintain and coordinate user guides deposited in Document depository management system for user references.
  • Access and align user and transaction volume growth to anticipate infrastructure resource upgrade
Job Purpose

Job Purpose

  • To ensure all the core applications are aligned to business goals in enabling end-to-end business transactions, process automation, reporting and data analysis.
  • To support digital initiatives, by extending to other applications, web applications, cloud applications, mobile applications, dashboard, data analytics and IOT.
  • To ensure core applications are running smoothly with acceptable system availability, integrity, performance and resiliency. To deliver IT services of high quality to business users.
  • To maximize the usage of systems functionalities in order to enhance economic values to the company.

Job Content

  • IFCA application support
  • iResidential
  • Daily operational support (IFCA, BPC, CSS and IResidential)
  • Bank H2H (export and import of files from banks)
  • Requirements gathering, sourcing, solution proposal, project management, project implementation, perform SIT, coordinate UAT, deployment, post implementation review
  • Perform impact assessment for change request. Perform solution definition for change request. Arrange for scoping, quotation submission and perform vendor management. Monitor change request implementation, deployment and testing.
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Job Responsibilities
People & Communication Management
Stakeholder Management
Application Support
Analytics, Big Data and IOT
Business
Financial
Business and financial
Taxation
People and communication managePeople and communication managementment
Key Challenges
  • Multi-tasking on supporting main core applications together with implementation of new projects. Expectation and demand from business users are growing.
  • Requires in-depth knowledge in Financial and Sales as a perquisite to support Planning and Consolidation systems as the complexity of business activities has change from time to time.
  • Change of system architecture and evolution of advance technology in the market create a need for business to change.
  • Method of support will be different from conventional practices.
  • Disaster Recovery, ensuring the system is functioning based on RTO and RPO.
  • Interdependency between infrastructure, technical, application and end user computing add complexity to the architecture.
  • Bridging the business goals, requirements and system capabilities
  • Educate the management and users on the enhance capabilities of core applications to fully leverage the benefit of automation and simplification
  • Support the extension of core applications to digital initiatives to build competitive advantage
Education/Professional Qualification
  • Degree in Finance, Accounting or IT
  • Participate in external academic or research program
  • Exposure to Contract Management / Finance, Accounting Credit, Management / IT Project, Management; Sales, Administration / Call Centre
  • Completes a full cycle of implementation, from requirements analysis, design, development and deployment of a 81 (Sales / Property/ Development / Finance) project
Professional Experience
  • Property Development, Property Investment, Assets Management, Property Sales, and Financial core areas.
  • Successfully lead a medium complexity project through the requirements analysis, design, development and deployment


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